CCS Plus isn't just a POS.
It's the system that creates sales for you.
CCS Plus is a management system built for the beauty industry. Billing, package sessions, prepaid credit, outstanding balances, commission, inventory and bookings, all in one; every night after closing, today's sales and staff performance are sent to your WhatsApp.
CCS Plus · 20 years in Malaysia
8.6 yrs
Average years outlets stay with us
86%
Renewal rate
850+ outlets
Outlets served to date
680+ outlets
Outlets currently using CCS Plus
20+ yrs
Serving Malaysia's beauty industry
WHY ① · WHY YOU NEED A SYSTEM
Why do you need a system?
The seven headaches salon owners know best!
“Who still owes me money? How much? I can't keep track.”
Every outstanding balance is recorded, so the money comes back.
Every bill records what's paid and what's owed. An RM1,000 package with RM300 paid upfront leaves RM700 on the customer's profile, visible the moment you open it.
“We sold the package, but to know how many sessions are left I have to flip through the notebook.”
When a customer asks how many sessions are left, you answer in one second.
Sessions are deducted automatically. Remaining sessions, prepaid credit and membership are all on one page in the customer profile.
“Every month-end, staff argue about sales figures again.”
The system calculates commission, so staff trust it and stay longer.
One bill can split commission across several staff, calculated automatically, with each staff member's sales recorded every day.
“When I'm not at the outlet, I don't know how business is today.”
Travelling or with the kids, you still see your business.
Every night after closing, sales, payment methods, staff performance, customer count and bookings are sent to your WhatsApp.
“Customers come once and never come back.”
Empty beds become bookings from returning customers.
A market first: Reverse Booking lets staff invite customers back; customer tags let you target promotions without flipping through notebooks.
“When staff leave, the customers and their records leave with them.”
Customer records stay with the company, not with the staff.
You decide what each role can see; you can also limit logins to the outlet only, so staff can't view company or customer records at home.
“Discounts go out and I don't know who approved them. Some staff can even change prices on the spot.”
Every discount has a reason and someone responsible.
Every discount needs a reason and can require a PIN, so you can always trace who approved it.
The same situation, three ways to handle it
WHY ② · WHY CCS Plus
Why should that system be CCS Plus?
Other POS systems record your sales. CCS Plus helps you create more.
Same data. Different angles, different value.
1When sales hit a record high
Other POS systems tell you
Record sales. Congratulations.
CCS Plus tells you
Right at the record high, it spots a small crisis forming: customers aged 40–50 have dropped for 6 months in a row, to an all-time low.
4Sales down 23%
Other POS systems tell you
Sales are down 23% on last month. Run a promotion to win the market back.
CCS Plus tells you
Every indicator is healthy: customers are coming, they are coming back to redeem packages, the return rate is fine, and the return interval is even shorter. You simply ran a big campaign two months ago. No need to cut prices and hurt your brand.
5A new staff member improving
Other POS systems tell you
New staff Amy is catching up. Her sales improve every month.
CCS Plus tells you
Amy's growth comes from selling products, and the customers she serves return 20% less than the staff average. Her technique and service flow need retraining, or she will hurt your regulars.
9Product sales
Other POS systems tell you
Last year products sold 250K, and the average spend per customer.
CCS Plus tells you
Last year 398 customers never bought a single product. Design a great-value package just for these 398. Even at 30% off it is still profitable, because their product sales were zero.
See all 10 examples ▾
2Stock take
Other POS systems tell you
Staff count stock with a stock card and tick every line: no problem.
CCS Plus tells you
The system prints a random product stock-take sheet, staff fill in the actual count, and the owner works out a code to check on the spot. If something is really missing, HQ is notified at once. No room to fake it. Lose 3 fewer products a month and that is your profit back.
3Salon-use stock out
Other POS systems tell you
Records salon-used stock going out.
CCS Plus tells you
At every stock out it quietly checks: does the usage match the number of recent services? If not, there is reason to suspect stock is being taken, and the owner is notified.
6This month's birthday list
Other POS systems tell you
Lists this month's birthday customers to print for staff to call.
CCS Plus tells you
The same list also flags who has not visited for a long time (especially former VIPs), who still visits but has not spent anything in 6 months, and who still owes money. Different customers, completely different approaches.
7Top 50 customers
Other POS systems tell you
Who your top 50 spenders were last month.
CCS Plus tells you
Which of these 50 still seem to be spending, but are shifting to heavily discounted packages and lower-priced services. Their preferences are changing: an early sign they are about to leave.
8Payment methods
Other POS systems tell you
Last month you collected 60K: this much cash, TNG, Visa, Mastercard.
CCS Plus tells you
Over the last 6 months, Mastercard payments averaged 60% higher per bill than other methods. So ride the wave with "double points on Mastercard": big spenders are happy, the points cost has not been incurred yet, and customers are satisfied.
10Last month: 60K
Other POS systems tell you
Last month's sales were 60K. That's it.
CCS Plus tells you
Broken down: products 10K, courses 20K, treatments 30K. Our 313 indicator from years of experience (products : treatments : courses = 3 : 1 : 3) shows where to fix things: sell 10K less treatment and move it to courses, bringing courses to 50K; let products follow courses to 50K too. With careful planning, sales can grow from 60K to at least 120K.
MANAGEMENT ≠ BILLING
CCS Plus is a management system, not a billing system.
If you care about your health, do you weigh yourself every day, or do you go for regular blood tests?
If money were no issue, would you take the 20-item blood test or the 98-item one?
Both look at basically the same thing. The difference: one looks at it from 20 angles, the other from 98. Why are more angles better than fewer?
Choosing a system is the same. Do you use a system just to issue bills, or do you want it to cut your costs and grow your business?
One system gives you 20 kinds of reports, another gives you 98. If cost were no issue, which would you want to see? Why?
MULTI-DIMENSION REPORT
1000+
multi-dimensional reports, each from a different angle
CCS Plus can generate more than 1,000 multi-dimensional reports, each looking at your business from a different angle. A management system is built to diagnose whether your business is doing well or not.
✓ Spot trouble early, instead of looking away
✓ Find opportunities early, and build on them
Three things we refuse to compromise on
Stock checks are for catching missing stock early.
Many salons send staff to count stock with a stock card. But people are people: who can guarantee they count properly? Hand them a blank sheet to write the real numbers and they will count, but now the problem is yours: is what they wrote right? You spend your valuable time checking it line by line.
The system prints a random product stock-take sheet, staff fill in the actual count, and the owner works out a code to know on the spot whether it is right. If something is really missing, HQ is notified at once. No room to fake it: lose 3 fewer products a month and that is your profit back.
No changing prices freely at billing.
Many billing systems let staff change the price on the spot. CCS refuses to allow price changes without risk control. That upset some beauticians, and they switched to billing systems that let them change prices freely.
Price changes go through risk control: every one has a reason and someone responsible for it.
We lost 20-odd deals over thisStaff with higher customer satisfaction get booked first.
In some salons, whoever has done the least gets the next booking. That environment does nothing to encourage staff to look after their own customers.
Staff with higher customer satisfaction are booked first, and get better terms and more appointments.
A basic billing system gives the salon whatever it asks for. A management system is different: we bring the industry's best practices and systems into the salon.
In other words, when an ordinary salon starts using CCS Plus, the system leads it forward.
CALCULATOR
How much more could your salon earn?
Fill in four rough numbers and see how much more you could earn in a year if retention, return visits and average spend each go up a little.
Fill in all four numbers and the result will appear here instantly.
This is an estimate for reference only. Actual results vary with outlet size, services, team execution and market conditions, and are not guaranteed.
CUSTOMERS
Still with us after more than ten years.
“From 1 outlet to 5 outlets, 12 years, and I've always chosen CCS.”
Dermalogica
Amy · CEO
“I've used it for 15 years. More than 80 staff have come and gone, and only CCS has stayed with me.”
Dr Rahald
Datin Khor · Founder
“CCS is the most powerful system I've ever used.”
KlinikPesona
Dr Karmal
MODULES
Every feature helps plug the leaks in your profit.
CCS Plus is your money manager, protecting every ringgit.
Collect everything on one bill, and see exactly what's owed
Services, products and packages settled on one bill. Session packages, prepaid credit, memberships, deposits, vouchers and coupons are all supported.
- ·Instalments and balances built in: pay RM300 on an RM1,000 package, the system tracks the rest, every bill shows what's paid and owed, and usage beyond what's paid is blocked
- ·One bill can split commission across staff; discount reasons can require a PIN
- ·Complimentary treatments, coupons and points are all recorded
- ·Smart Receipt comes with coupons to bring customers back
The moment a customer sits down, you know what she has left
Member number, member tier (such as VIP Gold), remaining sessions, prepaid credit, points, coupons, outstanding balance and full purchase history, all on one page.
- ·Customer tags for targeted promotions, no more flipping through notebooks
- ·Ready-made consent form templates, and conversation notes you can categorise
- ·Shared across outlets: when a customer visits another branch, the front desk doesn't ask again
Turn empty beds into today's sales
See who has a customer at what time and which bed is empty, by staff or by outlet, at a glance. When the customer pays, the booking is marked "billed" automatically, no manual matching.
- ·Automatic reminders after booking, so customers see you as professional
- ·Linked to POS, marked as billed after checkout
- ·Market-first Reverse Booking greatly improves bed utilisation
Every night after closing, your business reports to your phone
At the end of each day, sales, payment methods, staff performance, customer count and bookings are sent to your WhatsApp. Even when you're away, you know how today went.
- ·One report per outlet, all on the owner's phone
- ·Collections split into cash, card and transfer, no waiting for the front desk to reconcile
- ·Even overseas, the owner still sees the business
Sales, rostersandleave: staff check themselves, without bothering you
Staff get their own phone view: clock in and out, rosters and bookings, sales and commission, all clear at a glance.
- ·Rostering follows "draft → staff self-schedule → manager confirms → locked", no more back-and-forth in group chats
- ·Sales, commission, bonuses, salary and leave, staff check each month themselves instead of asking the front desk
- ·Follow-up lists pushed straight to staff phones
Customers see their own balance and trust you more
Each outlet has its own app, and customers can check their packages and balance anytime.
- ·All on one page: treatment sessions, packages, KIV items, prepaid credit, VIP Club, deposits, gift vouchers
- ·Purchased packages and prepaid credit applied automatically when booking
- ·Customers who refer friends earn rewards for life (MGM)
Stock take
Traditionally, stock is counted with a StockCard
Stock take is about finding out whether stock has gone missing, not how much is left. But with a StockCard, staff don't count carefully, and the owner can't do much about it.
Inventory
One outlet short, another overstocked, rebalance from the back office
Products, categories and suppliers managed in one place, and every stock adjustment needs a reason. When one outlet runs short and another has too much, transfer stock from the back office.
Reports and settings
Change a rule once and every outlet follows
Beyond reports, packages, coupons, tags, message templates, discount reasons, suppliers and product categories are all set up in one place.
Cloud and data security
For extra security, upgrade to a private AWS server
Staff can't log in from home, so customer data stays put
Play & Win loyalty system
Give customers a reason to come back
Lucky wheel, scratch cards, stamp cards, passports, check-ins, VIP points and tokens. Once customers come, they stay hooked.
Smart Receipt
Every receipt helps you win reviews and the next booking
Opened via WhatsApp link or receipt QR code: purchase details, scratch card, Google review invite, one-tap follow-up, aftercare tips and product recommendations.
MORE
From payments to attendance, all the outlet chores in one place.
CCS Plus has these too, and we can show them in the Demo.
Online payment gateway (Fiuu)
Customers can pay deposits even at midnight, no more checking transfer screenshots
Customers pay deposits, buy packages and top up credit online, and payments are matched to their accounts automatically, no more checking transfer screenshots by hand.
LHDN MyInvois e-Invoice
No separate system needed for e-Invoice
An e-Invoice compliant with LHDN rules is generated at checkout, so you don't need another system as e-Invoicing rolls out fully.
Accounting module
Your P&L is ready at month-end, no more Excel
P&L on a cash basis: revenue, package prepayments and expenses at a glance, no more month-end reconciliation in Excel.
Smart alerts
Who's about to stop coming, what's about to run out: the system tells you first
Time to restock, which customers are about to stop coming, which transactions look odd, what to upsell, duplicate customer records: the system alerts you first.
Face recognition attendance + payroll
No buddy punching, payroll calculated automatically
Face-scan clock-in, with attendance, leave, commission and salary calculated in one go, so nobody can clock in for someone else.
Before-and-after treatment photos
Visible results make renewals easier
Photos saved at every treatment, with a PDPA consent flow. Results are visible, so closing and renewals come more easily.
WhatsApp AI chatbot
Someone answers enquiries, even at midnight
Replies to price questions and booking requests 24 hours a day; birthday, follow-up and package expiry messages go out on time automatically.
CONSULTING
Others sell you a POS. Our whole team works alongside you to grow your outlet toward a million in sales.
The team behind CCS Plus also runs the Million Sales Incubator programme, working with salon owners on-site on sales, customer retention, staff retention and cash flow. Every feature in the system comes from real problems we met on-site.
Get a free Salon MRI outlet health report
Share your outlet's sales data, and a consultant prepares a diagnostic report and spends 30 minutes walking you through it.
Million:Does your outlet have what it takes to reach a million?
Retention:Customers, staff and cash: where is it leaking?
Investment:Is this business worth investing more in?
ABOUT
20 years of salon system experience, now fully in the cloud.
CCS Plus is built by Vital Design Sdn Bhd. Its predecessor, CCS (Customer Care System), has served Malaysia and Singapore for over 20 years; CCS Plus keeps the same business logic, rebuilt as a cloud system for phone, tablet and computer.
PRICING
Every outlet is different, so your plan should be tailored to you.
One outlet or many, we look at your budget, outlet size and services to put together the plan that fits you best.
From RM59 a month
Less than RM2 a day to make outlet management simple.
CCS Plus isn't just a POS, it's a system that makes money
Taking payment is only the start. Packages, prepaid credit, follow-ups and member campaigns all exist to bring customers back and grow your business.
Choose CCS Plus, and get half a CEO
Daily reports, staff performance and outstanding balances: the system keeps watch so you can focus on decisions.
Consultants guide your onboarding
Data migration, system setup and staff training, with consultants who know the beauty industry all the way to go-live.
BLOG
Management notes from our on-site coaching.
Packages, balances, retention and bookings. Each takes five minutes to read and you can use it in your outlet today.
FAQ
The seven questions salon owners ask most
I've never used a system and my staff aren't great with computers. Can we learn it?
Yes. Billing, bookings and checking packages are what your front desk already does every day, no accounting knowledge needed, and it works on phone, tablet and computer. Before go-live we set up your services, packages and staff for you, then train your team so you launch smoothly.
I'm using another system now. If I switch, will my customer records and package balances get messed up?
No. Customer records, remaining sessions, prepaid credit and outstanding balances are the four things we handle most carefully, and we have experience moving salons over from old systems. How much can be moved depends on what your current system can export; in the Demo we'll look at your data first and then advise you.
Customers buy packages, top up credit and still owe balances. Can the system keep it all straight?
Yes, this is what CCS Plus does best. Session packages, prepaid credit, memberships, deposits, vouchers and coupons are all managed properly. Sessions are deducted automatically, instalments and balances are tracked for you, and every bill shows what's paid and what's owed. Customers can also check on their phones, so they trust you more.
Can staff commission be calculated automatically? How is it split when several staff serve one customer?
Yes. Commission is calculated at billing according to your rules, and one bill can be split across several staff. No more working through bills by hand at month-end, and fewer arguments among staff. Staff can also see their daily commission on their phones.
When I'm not at the outlet, can I still see today's business?
Yes. CCS Plus is cloud-based, so you can log in on your phone to see sales, bookings and reports without calling the front desk. Every night the system also sends you a message with today's business and staff performance.
Customer data is the most valuable thing in my salon. Is it safe online? Will staff take it with them?
Each outlet's data is kept separate and other outlets can't see it. The system backs up daily and is designed in line with Malaysia's PDPA (Personal Data Protection Act). You decide what each role can see, and you can limit logins to the outlet only, so staff can't view company or customer records at home and data doesn't leak.
How much does it cost? Is there a contract? Do you take a cut of my sales?
Monthly subscription from RM59. No lock-in contract, and we don't take a cut of your sales. We keep customers through expertise and service, with an 86% renewal rate.
20 years, 850 outlets chose CCS Plus.
The next one is yours.
Fill in the form and tap send. WhatsApp opens directly and a consultant will arrange a time with you.
- · 30-minute online Demo
- · Sales growth, Money Back Guarantee
- · The best partner from single outlet to chain