Short answer: The CCS Plus booking calendar shows, by staff and by outlet, who is booked when and which bed is free; once a customer pays, the booking is marked as billed. Reverse Booking, a market first, has staff proactively book customers into empty slots to raise bed utilisation.
Booking calendar
- See today's schedule by staff and by outlet.
- Bookings are marked as billed automatically once paid, with no manual matching.
- Staff see their own roster and bookings in the Staff App.
Reverse Booking: staff book customers, instead of waiting
Most booking systems wait for customers to call. Reverse Booking turns it around: staff look at empty slots and invite customers in, turning free beds into return visits.
Satisfaction-based rostering
Staff with higher customer satisfaction get rostered first, with better terms and more bookings, rather than whoever has done the least.
Deposits and enquiries
Customers can pay deposits online, matched to their account automatically. Late-night enquiries get answered by the WhatsApp AI chatbot, 24 hours a day, for prices and appointments.
Frequently asked questions
What is Reverse Booking?
A CCS Plus market first: instead of waiting for customers to book, staff look at empty slots and invite customers in, raising bed utilisation.
Are bookings linked to billing?
Yes. Once the customer pays, the booking is marked as billed automatically.
Can customers pay a deposit first?
Yes. Customers can pay deposits online, matched to their account automatically, with no transfer screenshots to check.
Can staff see their own bookings?
Yes. Staff see their roster and bookings in the Staff App.
Related reading
- Empty beds are losses: booking methods to improve bed utilisation
- An empty chair is your most expensive cost
- You don't need more customers
More CCS Plus features
- 1000+ multi-dimensional reports
- Packages and prepaid
- Staff commission
- WhatsApp daily owner report
- Customer follow-up
- Smart Receipt
- Face attendance + payroll
See pricing or book a 30-minute demo.