CCS Plus Consulting Team
Short answer: when a customer buys a package at outlet A and uses it at outlet B, the money is at A while the service and cost are at B. Outlets need to settle up regularly: whatever service B delivered on A's behalf, that value is credited to B. CCS Plus records every cross-outlet use and produces a monthly inter-outlet settlement report.
With other systems, you don't know which outlet owes which. With CCS Plus, you know right away.
Why outlets argue
B's manager says: "We served lots of A's customers this month. Our beds, our staff, our products, but the sales count for A." A's manager says: "We sold the package." Neither is wrong; nobody has worked it out.
The more outlets you have and the more often customers switch, the messier it gets, until it becomes a sore point between managers.
Types of cross-outlet transactions
| Situation | Where the money is | Where the service or cost is |
|---|---|---|
| Package sold at A, session redeemed at B | A | B |
| Prepaid credit topped up at A, used at B | A | B |
| Outstanding balance from A, paid at B | B | A |
| B is short of stock, transferred from A | Sold at B | Shipped by A |
How to settle
A simple, common approach: settle on the value of each service.
An example: a customer buys a 10-session, RM1,000 package at A, so each session is worth RM100. This month she has 3 sessions at B, so A credits B with RM300 of value. Prepaid credit works the same way, using the money equivalent of what the customer actually spent.
Each chain can set its own split, for example crediting the full value to the outlet that did the service, or sharing it between the two. What matters is that the rule is set and the system follows it, so managers don't need to argue.
Who gets the commission?
The staff member who sold the package earns sales commission at A; the staff member who does the treatment at B earns service commission. Each gets their share, and nothing is lost because the customer changed outlets.
How CCS Plus helps
- Customer profiles are shared across outlets, so the front desk doesn't ask the same questions again when a customer visits another outlet.
- Every cross-outlet redemption, credit use or balance payment records which outlet sold and which delivered.
- The inter-outlet settlement report lists, month by month, which outlet owes which, and how much.
- When one outlet is short and another overstocked, stock is transferred from the back office with a clear record.
How often should you settle?
At least once a month. You don't need to look daily, but don't leave it until year-end; the longer you wait, the harder it is to reconcile.
Do this today
Pull last month's services done at an outlet other than the one that sold the package, and see which outlet served others' customers the most.
FAQ
Can a customer use the same package at different outlets?
Yes. In CCS Plus customer profiles and packages are shared across outlets. Wherever she has her session, the system deducts it and records which outlet sold and which delivered.
Who gets commission for a service done at another outlet?
The staff member who sold the package earns sales commission and the one who does the service earns service commission, whichever outlet they work at.
How often should outlets settle with each other?
At least once a month. The CCS Plus inter-outlet settlement report lists month by month which outlet owes which, and how much.
Further reading: Retention under 50%? Close it. Don't open another one! · Are the packages your salon has sold a liability? · 30 things a billing system won't tell you
Want to see how CCS Plus makes these numbers clear? Book a 30-minute Demo and we'll show you using your real data.
