Last updated: 24 October 2026
These Terms of Service are an agreement between you ("Customer") and Vital Design Sdn Bhd ("we") for the use of CCS Plus. By starting to use CCS Plus, you agree to these terms.
1. The service
CCS Plus is a cloud-based salon management system. The features available to you depend on your plan and quotation. We may improve or adjust features, but will not remove core features of your plan during your subscription without good reason.
2. Accounts and use
- You are responsible for your account and passwords and for setting your staff's permissions; activity under your account is your responsibility.
- You may not use CCS Plus for anything unlawful, send spam or unconsented marketing messages, attempt to break or reverse-engineer the system, or resell the service without our written consent.
3. Fees and payment
- The monthly fee is as quoted for your plan and is charged in advance each month by credit card auto-debit.
- If a charge fails we will notify you; if payment is still outstanding after a reasonable period, we may suspend the service until it is paid.
- Price changes will be notified at least 30 days in advance.
- Whether prices include tax is as stated in your quotation.
4. Term and cancellation
- CCS Plus has no lock-in contract and is billed monthly.
- You may cancel at any time by giving us one month's notice. When the notice period ends, the service stops and no further charges are made.
- As billing is monthly, fees already charged are not refunded.
5. Your data
- The business data you enter in CCS Plus (customers, staff, transactions and so on) belongs to you. We process it only to provide the service; see our Privacy Policy.
- Our staff are not permitted to log in to your account or view your business data unless you explicitly request and authorise it for technical support.
- After the service ends, your data is kept for 29 days, during which you can copy or export it yourself; after 29 days it is permanently deleted and cannot be recovered.
6. Your responsibilities
- You are the data controller for your customers' and staff's data and must comply with the PDPA, including obtaining the necessary consent (especially for sensitive data such as face recognition and photos).
- WhatsApp messages you send through the system must comply with WhatsApp (Meta) policies and applicable law.
- Data and prices you enter must be accurate and lawful; e-Invoice content is based on the data you provide.
7. Intellectual property
The intellectual property in the CCS Plus system, design, report formats and related content belongs to Vital Design Sdn Bhd. You receive the right to use the service during your subscription, not the right to copy, modify or transfer the system.
8. Availability and support
We make reasonable efforts to keep the service stable and back up data daily. Planned maintenance is scheduled outside business hours where possible and announced in advance. We do not guarantee the service will be uninterrupted or error-free.
9. Third-party services
Some features rely on third-party services such as WhatsApp, online payment gateways and LHDN MyInvois. Outages or policy changes of those services are outside our control.
10. Limitation of liability
To the extent the law allows, we are not liable for indirect, incidental or consequential losses (including lost profits or business), and our total liability is limited to the fees you paid us in the 12 months before the claim.
11. Suspension and termination
If you seriously breach these terms (for example, long-overdue payment or unlawful use), we may suspend or terminate the service after notice. After termination, the data retention terms in section 5 apply.
12. Changes to these terms
We may update these terms and will give at least 30 days' notice of significant changes. Continuing to use the service after changes take effect means you accept the updated terms.
13. Governing law
These terms are governed by the laws of Malaysia, and disputes will be handled by the courts of Kuala Lumpur.
14. Contact us
- Contact: Dr. Dave Tan
- Email: wecare@vitaldesign.com.my
- Phone: 03-6263 6301
- Address: Vital Design Sdn Bhd (200201029605 · 597268-K), B-3A-21, Ativo Plaza, 52200 Kuala Lumpur, Malaysia
These terms are available in Chinese and English; if they differ, the English version prevails.